Great People, Reliable Process, Trusted Results
Our Vision
Centralized property management built to perform
Relay Properties takes a process-driven approach to maximize our Core Four - Centralization, Service, Marketing, and Data & Reporting.
We believe an amazing Resident experience is important for property performance. We work to create strong relationships with our Residents, Partners, Investors, and Team to optimize the quality of living and property performance.
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Years of Experience
13
Units under Management
832
Apartment Buildings Managed
34
Residents in Portfolio
1,200+
Process-driven Approach
What Makes the Difference
Centralization
Our combination of technology, systems, processes, and leadership translates to consistent and high-quality service and oversight of the on-site property teams.
Service
Technology and systems designed to give Residents a great customer service experience. We measure and track response times and satisfaction.
Marketing
An amazing Leasing Journey for both the Renter and Management. Our innovative systems and technology offer automations, conversion tracking, accountability, and provide for data-driven decision making. We meet the Renter where they're at - Virtual Tours, In-Person, and Self-Guided.
Data and Reporting
We provide real-time reporting and data for Owners, Managers, and Team members to make data-driven decisions. Access to an owner portal 24/7.
Case Study
Tradewinds Apartments
Upon taking over the Tradewinds Apartments management, in less than 8 months, here are some of the results from our proven systems:
- Reduced collections from 8% to under 1%
- Achieved close to 100% occupancy after turning over 30% of Residents.
- Implemented a centralized management model to all allow the on-site team to focus on the property and their strengths.
- Created a stream-lined system for handling maintenance requests.
- Implemented a communication system for improved customer satisfaction and prompt response times.
- Put in place our Resident survey systems to get feedback throughout the leasing and move-in process.
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"This is the best leasing process and the best this property has ever been operated"
- Dora, 40+ Year On-Site Manager