Tenant Policies & Resources

Is due on the 1st of each month. No exceptions for weekends, holidays, or postage delays. We have given you a grace period through midnight of the 5th day of the month.  A late fee will be charged if full rent has not been received by the 5th of the month.  All payments are to be made payable to the entity for your property.  No cash accepted or checks No partial payments will be accepted without prior authorization and proper forms signed. We will not hold postdated checks. 

Online-For fast easy and secure payment use online payment through your tenant portal. You can set up auto-payments or one-time payments, with a checking or savings account or credit card. Rent reminders can be emailed to you, and you have real-time updated access to your account you also receive a receipt. This is a free service.

Moving Out

Proper notice to vacate is required per the lease. We do not accept move out notices by voice.
 

Please provide us with the date you will move out and your forwarding address.

Relay Properties will email you a confirmation of your notice to vacate. If you have not received our confirmation of receipt of your notice within 3 Business days, contact the office to verify that we have received your notice.  

The confirmation will include move out instructions, helpful documents snd our standard move out process.

Leave the apartment clean. This includes appliances, cabinets, floors, remove nails.

Remove all of your personal property. We charge for removal of personal belongings.  

Do not use the building garbage receptacles for disposing your personal items at move-out. You will be charged for this.

We will notify you in writing no more than 21 days after receiving the keys to your unit of the charges against your deposit. Refund checks will be mailed in the names of ALL tenants on the agreement.

Please contact us with any questions.

Call the office for any roommate changes prior to change. All roommate changes must be screened and approved before change occurs. Failure to comply may result in termination of your rental agreement.

Exiting tenant must provide proper notice to vacate, including any forwarding information as well as current contact information.

A confirmation letter will be sent to the exiting tenant notifying them that any and all deposits shall remain with the Unit.

If there is to be a replacement roommate, that person must submit a completed rental application In the event that the incoming roommate qualifies but with an ‘Additional Deposit’, the new additional deposit amount will be charged to the tenant ledger and the new roommate must pay the additional charges.

Once qualified, the tenants, as well as the new roommate, must sign a new lease agreement that will meet or extend the current lease term BEFORE new roommate moves in.

All of our rental properties are smoke free indoors. Please be courteous to neighbors. Please reference your rental agreement. No smoking within 30ft of any exterior door, window, or vent.

No pets without written agreement and subject to the noise requirement. Please refer to pet agreement. Failure to comply may result in pet being asked to move.

Painting is not allowed. If you choose to paint it can be expensive to paint back.

We allow you to hang a reasonable amount of pictures or shelf’s, be sure upon vacating you DO NOT patch any holes from any kind.

Tenants shall replace all broken glass and light bulbs at their own expense.

During the winter months it is important to guard against property damage due to freezing weather. Keeping your unit warm and well ventilated will reduce the risk of mold and mildew buildup.

Please use the following tips:

* Keep your heat above 60 degrees when you will be gone for more than 24 hours;

* Open cupboard doors to expose plumbing to heat. If your pipes break, immediately shut off water; and call us.

* Keep a steady drip flow in the faucets when temperatures are below 32 degrees.

Tenant shall obtain written permission before installing: signs, insignia, air conditioners, antenna, or any other devices to the exterior or interior walls, windows, or roof of the premises.

Relay Properties highly recommends obtaining a renters insurance policy. This can usually be done through the Online Resident Portal or through your own insurance carrier.  The Required Landlord to Liability Insurance does not cover any of the tenant’s personal property from fire, theft, hurricanes, roof or plumbing leaks, and other occurrences that may damage your personal property.

You are expected to maintain your home and keep it in as good or better condition than when you took possession.

Tenants are responsible for securing any pets that the vendor may encounter, on their visit to the property.

You must be prepared to give permission to enter or make yourself or a representative available to let a vendor or repair-person into the unit to make repairs. By allowing permission to enter, repairs will go much faster. If you must be present, we will give you a 4-8 hour window for our repair-person to arrive.

Lock outs are not considered emergency.  If the Emergency is Life Threatening Call 911 Immediately.

Emergency is defined as: Anything relating to the property under the lease that is threatening to life, health or the integrity of the property. Examples of a maintenance emergency: Fire, flood, broken pipe or sewage backup, gas odor. These are the basic calls that may constitute an emergency. If you have a situation other than these, that is immediately hazardous, damaging or detrimental call the emergency phone line and make sure to leave a detailed message.

Non-Emergency/Routine Maintenance-The following are examples of non emergencies-annoying noise, minor leaks, refrigerator out, lock-outs, clogged toilet or drain, no hot water, power or gas off, oven not working.

Relay Properties is not responsible for loss of food or for alternative lodging due to appliance failure.

Tenants need emergency preparedness for their own families (cooler, space heater, etc)

If there is an emergency after office hours, please call 612-440-1582.