Relay Properties is a relatively small management company - managing 535 apartments units.  We do, however, leverage our great team, customer service, and technology systems to get a lot of positive reviews from our customers (Tenants). 

Having great reviews is good for a property management business, especially in a soft rental market.  We regularly hear from prospective tenants during the leasing process mentioning they "checked us out on Google" before applying for an apartment.

We also include links to our reviews in the initial steps of the Leasing Journey when renter leads are evaluating our apartments and company. 

In just 24 months, we were able to accumulate the majority of the reviews you see when Googling Relay Properties. We keep it simple, here is our systematic framework for getting them...

First, we provide exceptional customer service for our Tenants.  This is the most important part of getting great reviews...provide great service.  We've found that simply being responsive and communicating regularly with our tenants is most valuable to our customers.

Second, we ask for reviews at the right time.  We've found that asking for a review shortly after a tenant moves in, about 2 weeks after a tenant moves in, gets us the most positive reviews.  We also have a thorough, automated move-in process including valuable information and instructions to makes the move-in process as smooth as possible.  This has translated to positive reviews at the moment we ask for one.   

Third, our technology systems do all the heavy lifting and automate the communication for us.  Check out this 2 minute video on how we do it: